Privacy Policy

This Privacy Policy explains how Kaanify (“the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, make a purchase from kaanify.com (“the Site”), or otherwise interact with us regarding the Site and its services (collectively referred to as the “Services”). For the purpose of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or other individuals whose data we collect in accordance with this policy.

We encourage you to read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and sharing of your personal information as outlined here. If you do not agree, please refrain from using our Services.

Updates to This Privacy Policy

We may occasionally revise this Privacy Policy to reflect updates to our practices or to comply with legal, operational, or regulatory requirements. Any changes will be posted on the Site, and we will update the “Last Updated” date accordingly. We recommend reviewing this policy regularly.

How We Collect and Use Your Information

To provide our Services, we gather personal information about you from various sources. The type of data we collect and how we use it depend on how you interact with us.

Beyond the specific uses listed below, we may use your information to communicate with you, improve our Services, meet legal obligations, enforce our terms of service, and protect our business, users, and rights.

Types of Information We Collect

Information You Provide Directly
We may collect details that you submit directly through our Services, including:

• Contact details (such as your name, address, phone number, and email)
• Order details (including billing/shipping information, payment confirmations)
• Account information (username, password, security questions)
• Customer support communications (any messages or details you share with us)

Some features of the Services may require this information. Choosing not to provide certain details may limit your ability to use those features.

Information We Collect Automatically
We may automatically gather certain usage data (“Usage Data”) when you interact with the Site, using technologies like cookies and pixels. This can include:

• Device and browser details
• Network and IP address information
• Interaction data related to how you use and navigate the Services

Information We Receive from Third Parties
We may also receive personal data from third parties, such as:

• Service providers like Shopline, who help power our online store
• Payment processors, who handle payment details to fulfill your orders
• Marketing or advertising partners, who may help tailor offers or promotions

Any third-party information we receive is handled in line with this Privacy Policy. See also the section below on Third-Party Sites and Links.

How We Use Your Information

• Providing Our Services — To process orders, handle payments, ship products, manage accounts, and communicate regarding purchases, returns, or exchanges.
• Marketing and Advertising — To send you promotional messages (by email, SMS, or mail) and show you relevant advertisements on our Site or other platforms.
• Security and Fraud Prevention — To detect and address unauthorized or suspicious activity. Please protect your account credentials, and contact us if you believe your account has been compromised.
• Customer Support and Service Improvement — To assist you and enhance our Services based on your feedback and interactions.

Cookies and Tracking Technologies

We use cookies and similar tools to operate, improve, and personalize our Services. For more on the cookies we use (particularly related to our Shopline platform), see Shopline’s Cookie Policy.

Most web browsers accept cookies automatically, but you can adjust your settings to block or remove them. Keep in mind that disabling cookies may impact the performance or availability of certain features on our Site. Additionally, blocking cookies may not stop all data-sharing with third parties like advertising partners.

How We Share Personal Information

Under certain circumstances, Kaanify may share your personal information with third parties, in line with this Privacy Policy, to fulfill contracts, support legitimate business interests, or meet legal requirements. These situations may include:

• With Service Providers and Vendors — We may share your data with trusted third parties who help us operate our business, such as payment processors, IT service providers, customer support teams, data analytics partners, cloud storage providers, and shipping or fulfillment partners.
• With Business and Marketing Partners — To deliver services and promotional activities, we may share information with marketing partners, who will handle your data according to their own privacy policies.
• With Your Consent or Direction — If you ask us to, or give consent, we may share your information with third parties (for example, to arrange product deliveries or when you interact with social media tools or login integrations).
• Within Our Corporate Group — We may share data with affiliated companies or within our corporate structure to support business operations and management.

• For Legal or Business Reasons — We may disclose personal information in connection with business transactions (such as mergers, acquisitions, or bankruptcies), to comply with legal obligations (such as responding to subpoenas or legal requests), to enforce our terms of service, or to protect the rights, property, or safety of our Services, users, or others.

We may disclose the following types of personal and sensitive information for the reasons listed above (as described in How We Collect and Use Your Personal Information and How We Share Personal Information):

• Identifiers, such as contact details and order/account information
• Commercial details, such as order history, shopping preferences, and customer service interactions
• Internet or network activity, such as usage data
• Geolocation details, such as IP-derived location data

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third-Party Websites and External Links

Our Site may include links to external websites or online services operated by third parties. Please note that once you leave our Site by following these links, we are not responsible for the privacy practices, security, or content of those third-party sites. We recommend reviewing their privacy policies and terms before sharing any personal data. Additionally, information you share publicly or on social media platforms may be visible to other users, both on our Services and on those third-party platforms, without restriction. Including such links on our Site does not imply endorsement or approval of those third parties, their content, or their operators, except as specifically stated.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with their personal data, please contact us using the details below, and we will work to delete the information.
As of the effective date of this policy, we do not knowingly “sell” or “share” (as defined under applicable law) personal data of individuals under 16 years old.

Data Security and Retention

We take reasonable steps to safeguard your personal information, but no system is completely secure, and we cannot guarantee absolute protection. Please avoid using unsecured channels to send sensitive or confidential information to us.
The length of time we retain your personal data depends on factors such as maintaining your account, providing Services, complying with legal requirements, resolving disputes, or enforcing agreements and policies.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Access/Right to Know: Request access to the personal data we hold about you and details about how we use it.
• Deletion: Request that we delete your personal information from our records.
• Correction: Request that we correct inaccurate or incomplete information we hold.
• Data Portability: Request a copy of your personal data or ask us to transfer it to another party, where applicable.
• Restrict Processing: Request that we limit or stop processing your personal data.
• Withdraw Consent: If you’ve given consent for data processing, you may withdraw it at any time.
• Appeal: If we deny your request, you may have the right to appeal the decision.
• Manage Communications: You can opt out of marketing emails by using the unsubscribe link included in those messages. Please note that even if you opt out of promotional emails, we may still contact you regarding account or transactional updates.

You can exercise these rights where available by contacting us using the details provided below.

We will not discriminate against you for exercising your rights. For identity verification, we may request additional details, such as your email or account information, before processing your request. Where permitted by law, you may authorize an agent to act on your behalf. In such cases, we may require proof of this authorization and direct identity verification with you. We will respond to all valid requests within the time frames set by applicable law.

Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us using the details provided below. If you are not satisfied with our response, you may have the right to escalate your complaint to your local data protection authority, depending on your location.

International Data Transfers

Please be aware that your personal data may be transferred to, processed, and stored in countries outside your place of residence. This includes processing by our team and trusted third-party service providers.
For users in Europe, if your data is transferred outside the European Economic Area (EEA) or the UK, we will rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses or similar legal frameworks unless the destination country has been formally recognized as providing adequate data protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at:

Store Name: Kaanify

Phone: +12312833053

Email: support@kaanify.com

Address：1717 Dodson Ave, Chattanooga, TN 37406, United States

Customer Service: Monday - Friday 9:00 am - 5:00 pm (GMT-5)

Response Hours: We strive to respond within 24 Buisness Hours

Contact Form: Contact Page