Refund Policy
Last Updated: 10 Aug 2025
At Kaanify Lamp, we are committed to providing you with a smooth and satisfying shopping experience. Please carefully review the details below regarding returns, refunds, and cancellations.
Return Condition
We only accept returns of products that are in new condition.
Returned items must be unused, unworn, with original tags, and in their original packaging.
Return Window
You must initiate your return within 30 days of receiving your order.
Return Method
All returns must be made by mail.
We do not accept in-person returns.
Return Label
If the return is due to product defects or damage during shipping (our responsibility), we will provide a prepaid return label. You will be able to download and print this label to send the item back.
If the return is due to customer reasons (change of mind, dislike, wrong size), you will be responsible for arranging and paying for return shipping. No return label will be provided in this case.
Return Eligibility
To be eligible for a return:
- The item must be in new condition, unused, unworn, with all original tags and packaging intact.
- Proof of purchase (order number or invoice) is required.
- The return request must be made within 30 days of delivery.
Return Process
- Email us at support@kaanify.com to request return authorization and receive return instructions.
- Do not send items back without prior authorization, as they will not be accepted.
- Once we receive and inspect your return, we will process your refund within 3-5 Business Days.
Shipping Cost Responsibility
- We will cover the return shipping cost if the return is due to product defects or damage during shipping.
- The customer will cover the return shipping cost if the return is for personal reasons such as change of mind, wrong size, or dissatisfaction.
Restocking Fee
A 30% restocking fee will be applied to all returns made for personal reasons.
This fee will be deducted from your refund.
Exchanges
We do not accept exchanges. If you need a different item, please return your original purchase for a refund (subject to our return policy) and place a new order.
Refund Policy
Refunds are available for:
- Items with quality issues or damage
- Incorrect or misdescribed items
- Orders not delivered within 90 days
Refunds are not available for:
- Returns requested after 30 days
- Orders where incorrect shipping details were provided by the customer or the package was not collected
Refund Processing Time
- Refunds will be processed within 3-5 business days after we receive and review your returned item.
- Refunds will be issued to your original payment method.
- Depending on your bank or payment provider, it may take 7 to 14 business days for the funds to appear in your account.
- The total amount of time it takes for the customer to receive a refund is around 19 days.
If you do not see your refund after this period, please check with your bank or payment provider. For further assistance, you can contact us directly.
Order Cancellation Policy
If your order has not yet shipped, please email support@kaanify.com to discuss cancellation options.
Return Contact Information
Store Name: Kaanify
Phone: +12312833053
Email: support@kaanify.com
Address：1717 Dodson Ave, Chattanooga, TN 37406, United States
Customer Service: Monday - Friday 9:00 am - 5:00 pm (GMT-5)
Response Hours: We strive to respond within 24 Buisness Hours
Contact Form: Contact Page